Jl. Daan Mogot 122-124

March, 19 2013

Mr. Muklis Riady
PT. Agung Nusa
Jl. Kol. Atmo 85-87

Dear Mr. Riady,

In response to your letter of February 6, 2013, we apologize for the error in our shipment. We are sending immediately the additional 1000 cases of facsimile paper, model P-345X, that were not included in the shipment.

We value our relationship with your company, and we regret inconvenience. The incomplete shipment may have caused you inconvenience. You can be assured that this will not happen again in the future.

Sincerely yours,

Indrawan Tan
Manager, Order Department

2. Why did the paper company send another shipment?
a. The requested paper was excluded in the previous shipment
b. There was a not functioning form facsimile machine
c. The facsimile paper were included in the previous shipment
d. PT. Agung Nusa requested more than 1000 cases of P-345X facsimile paper
e. The paper company had to complete another request from other company

3. We know from the text that the first shipment…
a. Was not complete
b. Was not insured
c. Arrived late
d. Was damaged
e. Was sent to the wrong address

By Ely Wulandari Maulana Posted in Letter

Lending Officer

Dear Mr. Anwar,

We regret to inform you that we are unable to lend you the sum of $ 500 that you have requested, but it is possible to grant you part of the sum.

If you are still interested, please contact our main office to arrange an appointment with the assistant manager. He will be happy to discuss the matter further.

Your sincerely,

(Lending Officer)

1. Instead of a loan of $500, what alternative is offered by the officer?
a. An appointment to discuss the offer
b. A cash of $500
c. An appointment with the lending officer
d. A loan of less than $500
e. An appointment with the assistant manager

By Ely Wulandari Maulana Posted in Letter

Ann Merry

Dear Ann Merry,
Congratulations. As you receive your diploma, remember it’s just your ticket to the big game of life.
Although I cannot be with you my heart is full of happiness on your graduation day. No more school – no more books. Now begins that the greatest adventure of all. Congratulations and good wishes. Cheers and congratulations on your success. We are sorry we cannot be there to applaud you when you take your diploma, but our proud thoughts are with you.
Best regards,

1. What is the text about?
a. Congratulations on Ann’s life
b. Congratulations on Ann’s study
c. Congratulations on Ann’s diploma
d. Congratulations on Ann’s adventure
e. Congratulations on Ann’s graduation

2. “As you receive your diploma, remember it’s just your ticket to the big game of life.”
The word diploma refers to…
a. Document awarded by a college on completion of a course.
b. Certification received by a student after completing a course.
c. Qualification given to a student after completing a study.
d. Certificating a student on completion of a study.
e. Certification awarded by a college to a student.

(taken from Gundar)

By Ely Wulandari Maulana Posted in Letter